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THE SaaS FORMULA
The contractual formula defined as Software as a Service represents a consolidated way of providing a structured service accessible via web in the supplying of information technology services.
In order to better concentrate on core business and to cope with the considerable expenses of acquiring and updating hardware and software and of training specialized personnel, an increasing number of businesses are turning to this particular contractual formula that can be defined as a kind of
Outsourcing of Information Technology services.
In fact, SaaS is a service that integrates in a
single supply all of the necessary components of Information Technology for a specific practical function of the
customer: hardware and software infrastructure, tech support, maintenance and training.
The SaaS market originated in 1999 and has developed rapidly, signaling the beginning of the e-sourcing phenomenon, which has been interpreted as an updating and relaunch of outsourcing.
The components of the product-service utilizing SaaS provide that in general the supplier is responsible for:
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consultation and specific planning of the service; |
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planning, implementation
and testing of the application structures and of the system; |
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starting the system and training the personnel appointed; |
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management, monitoring and control of the applications and infrastructure; |
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assistance and maintenance with applications, data and operating systems multichannel client support; |
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services of application integration and of data import/export. |
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e-crf
